Shipping & Return Policy – healiving


Customs Import duties, taxes, VAT, brokerage fees and/or additional charges are not included in the item price or postage cost. These charges are Buyers’ responsibility. Please check with your country’s Customs Office or local UPS or DHL brokerage office to determine what these additional costs will be prior to bidding or buying.

P/S: International customers may be subjected to import duties & taxes, brokerage fees and/or additional charges from your local government agency which are the responsibility of the Buyer and are collected at the time of delivery.

We assist our buyers to declare their purchase at lower price in the commercial invoice and as personal use / gift to minimize the chances of being imposed import tax and duties or any brokerage fees.



Item ship via CITYLINK EXPRESS SHIPPING where you shall receive it within two to three (2-3) business days.

Handling time: One (1) business days of receipt of payment except public holidays of Malaysia (GMT+8) & weekends

Shipping Multiple Items:

We offer significant discounts for multiple purchases. Please wait until all your purchases are completed before proceeding with payment or you will not be able to enjoy the discount. In order to take advantage of our combined shipping rates, kindly finish shopping first, then only complete the checkout process.



Please contact us prior to any return. Returns of merchandise must be in its unused original condition and a tracking code for inspection and processing within 7 days of receipt of product.

Buyer is responsible for the return shipping cost and we will withhold and not refund the shipping and handling costs incurred by us. FULL Refund of merchandise will be issued after we received the return item in its original condition.  We reserve the right to decline any return where the product is not in its acceptable condition.

In order to continue to offer the lowest prices on the internet, we cannot provide refunds for opened products that are not defective nor can we refund freight or handling charges.  The terms of our return policy may change without notice.



We accept all major debit and credit cards:

Local Payment Method (ipay88)



If the original charge underwent currency conversion, the refunded amount converts back using the same process. There are no fees to refund a charge, but the fees from the original charge aren’t returned.

The refund shall be made in full without any interest within 14 days after the receipt of  the return products, goods or equipment by us in which subject to the due inspection of state, condition and nature of the return products, goods, equipment to the satisfaction of us and further conditional upon the verification of all details for the said purchase.

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